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Crash logs. We may collect information from crash logs that are generated in the event our mobile applications crash while they are in use. Crash logs gather certain pieces of information about your device and your device's activities at the time of the crash, but they do not contain any personal information. These help us determine the root cause of a crash so we can fix it in a future update.
Changing information. Corrections or updates to your information including your email address, phone number, mailing address, credit card information or password reminder phrase can be made through the edit profile section of your account on the Site. If necessary, other corrections or updates to your information can be made by contacting us. For your protection, our customer care representatives may request supporting documents before making any changes or updates to your membership information.
Be patient – After reviewing your reason codes you may realize that a plan to rebuild your scores may take longer than you’d like. A low score caused by delinquencies will take time to rebuild because delinquencies stay on your credit files for years. However, as these delinquencies age, their impact on your scores will lessen and your scores will increase as long as you now manage your credit well and pay accounts on time.
Each of the credit bureaus hard codes their credit reporting systems to look for the “purge from” dates. As these dates hit their 7 or 10 year anniversary they will no longer be reported. Unless you believe that an account is being reported past those time limits, there is no need to remind the credit bureaus that an item is to be removed. It is done automatically. Still, it’s a good idea to check your free credit report each year to make sure that is the case.
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If you prefer that we do not share this information, and would not like to receive targeted advertising as described above, please see our Opt Out page. Note that if you opt out, you will still receive advertising. Also, if you opt out and later delete your cookies, use a different browser, or buy a new computer, you will need to renew your opt out choice. If you would like to stop receiving Credit Based Offers as part of your enrollment in certain CIC products and services, please call Customer Care at 1-866-617-1894

Also known as an educational credit report, consumers are urged to take advantage of this offer every twelve months to find instances of fraud or other inaccuracies on their credit file. Monitoring accounts like this can help reduce your risk of falling victim to identity theft and will ensure you have the highest score possible according to your individual credit account.


help guard against identity theft. That’s when someone uses your personal information — like your name, your Social Security number, or your credit card number — to commit fraud. Identity thieves may use your information to open a new credit card account in your name. Then, when they don’t pay the bills, the delinquent account is reported on your credit report. Inaccurate information like that could affect your ability to get credit, insurance, or even a job.
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