It is because there are others with same name, initials, etc and they only pull by name most of the time. There are those who don’t do their jobs but on the surface for a paycheck. They never learned customer service because a lot of them treat you as if you are wrong and they are always right. Sometimes supervisors are no different. Legal action may be the only way to resolve. It is your life they are messing with and you must protect yourself.
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In order to investigate this concern, the consumer group World Privacy Forum has made two studies regarding AnnualCreditReport.com. Their July 2005 study found that there were 233 domains with names very similar to AnnualCreditReport.com, of which 112 routed users to a variety of unintended destinations, including for-fee services, "link farms" and pornographic sites. The report concluded that the credit reporting agencies and the Federal Trade Commission needed to do more to rein in and shut down impostor sites. A follow-up study from RentPrep found that of the original 112 routed links, only six currently remain. 
Only one website is authorized to fill orders for the free annual credit report you are entitled to under law — annualcreditreport.com. Other websites that claim to offer “free credit reports,” “free credit scores,” or “free credit monitoring” are not part of the legally mandated free annual credit report program. In some cases, the “free” product comes with strings attached. For example, some sites sign you up for a supposedly “free” service that converts to one you have to pay for after a trial period. If you don’t cancel during the trial period, you may be unwittingly agreeing to let the company start charging fees to your credit card.